GENERAL TERMS AND CONDITIONS OF BUSINESS
for conducting real estate brokerage
Pursuant to the provisions of the Real Estate Brokerage Act (Official Gazette; 107/07, 144/12, 14/14, 32/19), the company REVIE GRUPA d.o.o., a limited liability company for transport and services, with registered office in Rijeka, Demetrova 16, CRO VAT/ID (OIB): 17195616613 (hereinafter: the broker), in Rijeka, on 5 September 2025, adopts the following General Terms and Conditions of Business:
GENERAL PROVISIONS
Article 1 (first)
These General Terms and Conditions (hereinafter: the Terms) govern the business relationship between the broker and a natural or legal person (hereinafter: the principal) who enters into a Real Estate Brokerage Agreement with the broker. The Terms form an integral part of every Real Estate Brokerage Agreement concluded between the broker and the principal. By entering into the Brokerage Agreement, the principal confirms that they are familiar with and agree to all provisions of the broker’s Terms, including in the case of engagement of the broker’s agents. By accessing any part of the website revierealestate.com, you agree to all the provisions and conditions set out in these Terms. If you do not agree with all the Terms, do not use this site.
Article 2 (second)
Certain terms, within the meaning of the Real Estate Brokerage Act and these Terms, shall have the following meanings:
Real Estate Broker means a company, sole trader or craftsman registered to perform real estate brokerage, with headquarters located in the territory of the Republic of Croatia. Also a company, sole trader or craftsman registered for real estate brokerage whose head office is in a contracting state of the European Economic Area shall be considered a real estate broker.
Real Estate Brokerage Agent means a natural person listed in the Register of Real Estate Brokerage Agents (hereinafter: Agent).
Real Estate Brokerage refers to the actions of the broker aimed at connecting the principal and a third party, as well as negotiating and preparing for the conclusion of legal transactions concerning a given property, especially in cases of purchase, sale, exchange, lease, rent, etc.
Real Estate means land parcels, together with everything permanently attached thereto, either above the surface or underground, in accordance with the general law on ownership and other real rights.
Principal is a natural or legal person who subscribes a written Real Estate Brokerage Agreement with the broker (seller, buyer, lessee, lessor, landlord, tenant, and other possible real estate transaction participants).
Third Party is a person whom the broker endeavors to connect with the principal for the purpose of negotiating and concluding legal transactions concerning a particular property.
Real Estate Brokerage Agreement is a written document by which the broker undertakes to endeavor to find and connect the principal with a person to negotiate and conclude a particular legal transaction concerning the transfer or creation of a right in the real estate, and by which the principal undertakes to pay a certain brokerage fee to the broker if that legal transaction is concluded.
Exclusive Brokerage Agreement is a written document by which the principal commits not to engage any other broker for the mediated transaction. If, during the term of an exclusive brokerage agreement, the principal concludes a legal transaction through another broker, despite having given exclusive mandate to the original broker, the principal owes the agreed brokerage fee to the exclusive broker as well as any actual additional costs incurred during the mediation. Upon entering into an exclusive agreement, the broker must explicitly inform the principal of the meaning and legal consequences of such clause.
Brokerage Fee is the amount which the principal has agreed to pay the broker for the provided brokerage service.
Property Listing / Offer (translation of Ponuda nekretnina)
Article 3 (third)
The broker’s property listings are based on information received in writing or orally and are conditional upon confirmation. The broker disclaims liability for possible errors in property advertisements in the listings in the event of untimely notice by the principal of price reductions, voluntary withdrawal from sale/lease/rent, realization of sale/lease/rent, or in the event of the principal’s concealment of relevant information about the properties. The principal must keep the broker’s property listings and/or notices in confidence and may transfer them to any other natural or legal person only with the broker’s written permission. If the principal is already familiar with a property that is the subject of the Brokerage Agreement, they are obligated, without delay, to inform the broker in writing, by e-mail or registered letter.
Broker’s Duties (heading)
Article 4 (fourth)
When concluding the Real Estate Brokerage Agreement with the principal, the broker undertakes, with the care of a prudent and conscientious business person, to perform, in particular, the following: find and connect the principal with a person for concluding the mediated transaction; inform the principal of the average market price of a similar property; obtain and review documents proving ownership or other real rights to the property; undertake necessary actions for the presentation (marketing) of the property; advertise the property appropriately and carry out all other actions agreed in the Brokerage Agreement that exceed ordinary presentation (for which the broker is entitled to special, pre-disclosed costs); facilitate viewings of the property; mediate in negotiations and endeavor to reach the conclusion of a preliminary agreement or contract if so obligated; maintain confidentiality of the principal’s personal data and, upon written instruction of the principal, keep as business secret any information regarding the property, the mediated transaction or related matters; if the subject is land, verify the land’s permitted use in accordance with spatial planning regulations; inform the principal of all circumstances relevant to the intended transaction known or which should be known to the broker; perform other necessary negotiations and preparatory acts. If by agreement with the principal the broker undertakes further acts in relation to the mediated transaction, the type and amount of costs of those acts shall be separately agreed. The broker is not liable for non-fulfillment of obligations by the principal or third party which obligations were assumed by legal transaction between principal and third party concerning the property for which the broker mediated.
Article 5 (fifth)
It is deemed that the broker has enabled the principal to connect with a third party (natural or legal) with whom the broker negotiated for concluding a legal transaction, especially if the broker: directly led or directed the principal to view the subject property; organized a meeting between principal and third party for negotiation; communicated the name, telephone number, e-mail or fax of the third party authorized to conclude the transaction; communicated the exact location of the requested property; sent an offer or email with data about the property and/or its owner or authorized third party, provided contact in any other way that leaves no doubt as to the identity of the authorized negotiating party. If the principal was already familiar with the offered properties or already contacted a third party, they are obliged without delay to inform the broker in writing, by e-mail or registered mail. Otherwise it will be considered that the broker connected them with the property or the third party.
Article 6 (sixth)
Under the Brokerage Agreement, the principal undertakes to: inform the broker of all circumstances important for conducting the brokerage and present accurate data about the property; if available, deliver the locational, building, or usage permit for the property and evidence of fulfillment of obligations toward third parties; present to the broker documents proving their ownership or other real rights in the property and notify the broker of all encumbrances, registered and unregistered; ensure viewings of the property by the broker and any interested third party; inform the broker of all essential data about the desired property, including description and price; upon conclusion of the mediated legal transaction or preliminary agreement (if the parties agreed the right to fee arises at the preliminary stage), pay the brokerage fee unless otherwise agreed; reimburse the broker for costs incurred during brokerage that exceed ordinary expenses (if explicitly agreed); notify the broker in writing of all changes related to the contract, especially changes in ownership. The principal is not obligated to enter negotiations or conclude a deal with the third party found by the broker.
The principal shall be liable to the broker for damages if they did not act in good faith and must compensate all costs incurred during the brokerage which cannot be less than 1/3 nor greater than the agreed brokerage fee. The principal, by signing the Brokerage Agreement, under material and criminal liability guarantees and confirms their identity; otherwise they are liable for all damage caused to broker and/or any other person in the brokerage transaction. The principal confirms they voluntarily provided personal data, including ID number, for the purposes of participating in the sale/rental/lease or other legal transaction and establishing unambiguous identification. The principal obliges that upon entering a purchase transaction with a third party, they will provide the broker all necessary data required for anti-money laundering and counter-terrorism financing law.
Article 7 (seventh)
A broker acting for a principal who wishes to remain anonymous is not obliged to disclose the identity of the principal to a third party with whom the legal transaction is to be concluded, until the moment of conclusion of the legal transaction.
Article 8 (eighth)
The brokerage fee payable by the principal for brokerage in purchase or sale of real estate is 3% of the purchase price, unless otherwise agreed in the brokerage agreement between Broker and Principal. The applicable VAT amount shall be added to this percentage.
Article 9 (ninth)
The broker acquires the right to the brokerage fee upon conclusion of the contract for which the broker mediated, unless the broker and principal agreed that the right to payment accrues already at signing a preliminary agreement or first legal instrument between principal and third party.
In the case of delay in payment, statutory default interest shall be charged. The broker may not demand a partial payment of the brokerage fee in advance, i.e. before the contract or preliminary agreement or first legal act has been concluded. Costs of additional services related to the mediated transaction may be charged by the broker in the amount of actual costs, if specifically agreed between the broker and principal. After termination of the Brokerage Agreement, the broker retains the right to the agreed brokerage fee for a period of up to 12 (twelve) months, unless otherwise contractually agreed, and also in cases where the principal enters into a legal transaction with a third party that results from the broker’s actions prior to termination.
The broker is entitled to brokerage fee also if the spouse, common-law partner, descendant, parent, or blood relative in the direct or collateral line, a person in affinity, or any person connected to the principal (e.g. by blood, authorized person, employee, partner, etc.) enters into a contract/preliminary agreement or other legal transaction regarding the property with a person whom the broker connected them with. The provisions of paragraph 6 also apply to legal persons established by the principal or persons from that paragraph, or if those persons carry out management or other roles in such legal persons.
Article 10 (tenth)
The brokerage fee does not include the following costs, which shall be borne by the principal: certified translations by a court interpreter of all documents related to this agreement; court fees for registration, pre-registration, annotation; notarial fees for signature authentication; court or state stamps for obtaining an ownership certificate; copies of cadastral plans; identification certificates; procurement of building and/or usage permits and/or other documentation from courts, the State Geodetic Administration, banks, municipal or administrative authorities or other bodies. The principal is obliged to timely provide the broker proof of payment of said costs so that the documentation can be obtained in due time. If the broker obtains the documentation on behalf of the principal, the principal is obliged to reimburse the material costs to the broker within 8 (eight) days from the date the costs were incurred.
Article 11 (eleventh) — Cooperation with Other Brokers
The broker is willing to cooperate with other real estate brokers who adhere to basic ethical principles (excluding the provision of false information for gaining business and clients, disparagement of other brokers to gain business or clients, unrealistic valuations to attract brokerage business, and public promotion aimed at personal gain at the expense of others).
Article 12 (twelfth) — Brokerage Agreement
By the Real Estate Brokerage Agreement, the broker undertakes to endeavor to find and connect the principal with a person for negotiating and concluding a legal transaction about the transfer or creation of a right in real estate, and the principal undertakes to pay a brokerage fee if such a legal transaction is concluded. The Brokerage Agreement must be in writing and for a fixed term.
The Brokerage Agreement must in particular specify: data of broker and principal, the type and essential content of the transaction brokered, the amount of the brokerage fee, and possible additional costs when broker performs extra services in connection with the transaction. It may also include other relevant data (e.g. deadlines and payment conditions of fee, liability insurance, conditions for payment of fee, etc.).
Article 13 (thirteenth) — Exclusive Brokerage
The principal may commit by the Brokerage Agreement not to engage any other broker (exclusive brokerage), provided such obligation is explicitly agreed. If during the term of exclusive brokerage the principal concludes the transaction via another broker, despite the exclusive mandate, the principal owes the agreed fee to the exclusive broker plus additional actual costs incurred during mediation. At signing the exclusive agreement, the broker must clearly inform the principal of the meaning and legal consequences of this clause.
Article 14 (fourteenth) — Sub-Brokerage Agreement
The broker may assign the Brokerage Agreement to other brokers if agreed by broker and principal. In that case, the principal remains in contractual relationship only with the original broker, and the broker will deliver a list of the brokers to whom the agreement is assigned.
Article 15 (fifteenth) — Termination of Brokerage Agreement
A Brokerage Agreement for a fixed term expires at the end of its term if no transaction was concluded or by termination by either party, if such possibility is provided in the Agreement. If a unilateral termination right is agreed but no notice period is specified, the notice period is 30 (thirty) days from receipt of the termination sent by registered mail with acknowledgment of receipt. The termination process may not be timed to deprive the broker of rights to the brokerage fee or with intent to harm them. If within 12 (twelve) months after termination the principal concludes a legal transaction that resulted from the broker’s efforts prior to termination, the principal must pay the full brokerage fee. The principal must also reimburse the broker for costs explicitly agreed to be borne by the principal.
Article 16 (sixteenth) — Care in Legal Transactions
The broker, in performing brokerage or other acts in connection with the mediated transaction, must act with increased care, according to professional standards and customary practice (the care of a good expert).
Article 17 (seventeenth) — Advertising Properties
When advertising properties in public media, other written or electronic media, in the broker’s premises or other permitted places relating to the property, the broker must state its corporate name.
Article 18 (eighteenth) — Liability Insurance
The broker is obliged to arrange and maintain liability insurance in the Republic of Croatia for damage that may be caused to the principal or third parties in performing brokerage. The minimum insured amount cannot be less than HRK 200,000.00 per single event, or HRK 600,000.00 for all claims in one insurance year. The broker may also be insured with an insurer in an EU or EEA member state.
Article 19 (nineteenth) — Confidentiality
The broker must keep as business secret all information learned in performing brokerage, concerning the principal, the property, or related matters. If the broker violates this duty, they must compensate harmed persons for damage caused. Disclosure will not be considered a breach of confidentiality if necessary to persons with whom the broker seeks to connect the principal, where such disclosure is essential for fulfilling the obligations under the Brokerage Agreement.
Article 20 (twentieth) — Personal Data Protection
By signing the Agreement, the principal confirms they are informed that the broker, as the data controller, collects and processes personal data of authorized persons of the principal exclusively for the purpose and necessity of executing the Agreement, and thereby gives explicit consent to such collection and processing in accordance with the GDPR (Regulation (EU) 2016/679) and the broker’s privacy policy published on its website.
Personal data are collected in writing at the signing of the Brokerage Agreement. Data collected or amended (name and surname of director or signatory for principal, address, date of birth, OIB, email, phone) are entered electronically and stored digitally with password protection.
Original Agreements are kept in physical form in secured binders without unauthorized access, as well as electronically by the broker. These data may not be used for a purpose other than that for which they were collected. They are retained during the term of the Agreement and afterward for the purpose of settling legal relationships born from or after termination, until expiry of relevant limitation periods under applicable law. The principal authorizes the broker to transfer collected data to third parties in case of business transfer, formation of partnerships, and similar relationships (especially for accounting and bookkeeping purposes). The principal by signature confirms they were informed, before signing the Agreement, about the intended use of personal data by the broker and its employees. The broker is obliged to process personal data in compliance with all applicable data protection laws and to use appropriate physical, technical, and other security measures to guard against unauthorized access, misuse, disclosure, loss, or destruction.
Authorized persons of the principal, signatories, and employees, in their capacity as data subjects, may request from the broker all rights of data subjects under applicable law. Only persons duly authorized by the broker may access personal data of the principal’s representatives, signatories, and employees, according to the broker’s internal decision. The broker will handle personal data in compliance with applicable legal provisions and with appropriate safeguards.
Article 21 (twenty-first) — Submission of Complaints
The principal has the right to file a complaint regarding the provision of services, the quality of service, or violation of provisions of the Real Estate Brokerage Agreement. The complaint must include facts and evidence. The principal submits the complaint in writing to the address Demetrova 1, Rijeka or by e-mail to info@revierealestate.com, upon receipt of which processing will commence. The broker undertakes to furnish a written reply to the principal regarding the merit of the complaint within at most 15 working days from the date of submission. The broker will endeavor to resolve all disputes arising from complaints amicably and out of court. If that is impossible, jurisdiction is agreed to the court in Rijeka.
Article 22 (twenty-second) — Final Provisions and Dispute Resolution
Relations between broker and principal arising from the Brokerage Agreement that are not regulated by these Terms or the Agreement shall be governed by the Real Estate Brokerage Act, the general provisions of the Law of Obligations, and the Act on Prevention of Money Laundering and Financing of Terrorism. These Terms take effect on the date of adoption and remain valid until new or amended Terms are adopted.
Any disputes between broker and principal shall be attempted to be resolved amicably, and if not possible, shall fall under the jurisdiction of the competent court in Rijeka.